Christmas Ornaments and Personalized Gifts

Our standard turn-around is 72 hours or less, counting business days after the day of purchase. For example, an order placed Monday night would ship not later than Thursday morning. 98% of orders ship within 48 hours. At the time of shipment, we will send you a notification of shipment email that includes the ship date, method, and tracking number. The number of days the actual shipping requires is offered to you at the time of checkout. If the shipment destination is within the USA, you can choose standard ground which adds approximately 5-9 days, or Priority Mail which adds 2-4 days. Please note, these are estimated delivery times and are in no way backed by a money-back guarantee. They are guaranteed to arrive, but NOT by a specific date. In the rare instance where we've determined that the post office has lost your package, we will re-ship your ornaments at our total expense.

ONLY the FedEx option offers a money back guarantee, and then, only when they say it does. Please note, FedEx has a small list of times when there is no money-back guarantee. We have absolutely no control over their guarantee policy, and they can and do change it at will during the year. There are basically 2 times they withdraw the money-back guarantee: whenever an act of God, weather, mechanical failure at the airport or other similar event has prevented them from "getting it there on time" as they determine. If they offer a refund, we'll get it to you. If they don't, we cannot. And also, they frequently withdraw their guarantee sometime in December. They do not send out a notice, so we cannot notify you. To be super clear, we do not guarantee FedEx. FedEx guarantees FedEx, (or they don't, as noted). In our experience, FedEx does a remarkable job at getting packages delivered on time. Their service is expensive, and approximately 99.7% of the time in our experience, they do a perfect job.

Our shipping charges are based on the US Postal Method of determining the rate based on: package weight, package dimensions, and distance to destination. Their rate schedule is built into our website to do these calculations automatically. For an exact quote, enter your order and the shipping screen will show you the exact amount including lowest cost and/or fastest service based on the specific ornaments you entered (weight and packed dimensions) and your zip code (distance to destination). As an estimate, most single ornament shipments cost around $7.00 to ship, plus or minus $1.00. Additional ornaments are rather inexpensive to ship, usually adding only $1-2 dollars, with resin ornaments typically adding less than the more volume-needy glass ornaments.

In the US, we offer First Class Mail, Priority Mail, and FedEx Home Delivery.

We ship to Canada regularly without difficulty. However, please note that Canadian Customs can and does hold packages for inspection. For reasons unknown to us, Canadian Customs withheld approximately 40% of our shipments that shipped between December 6th - 20th. Those withheld, took 3-4 weeks to be delivered. Naturally, this extraordinary delay caused great inconvenience to many of our Canadian customers. It also put us in a terrible position of do we re-do the ornament and re-send, refund, or just wait. Further, most shipments to Canada were not updated by the USPS on their website. They showed "electronically received" and then were delivered without a single update during the transit time. Our competitors also shared with us this same experience. Thus, if shipping to Canada after December 6th, please note there may very well be a 40% chance of your shipment arriving after Christmas. We sincerely apologize that we simply have no control over what Customs does and hence over package delivery delays into Canada.

We commonly ship to Australia, the UK and surrounds, Continental Europe, and mostly recently Hong Kong. Choose your foreign destination from the drop-down list provided when you place your order. If you're shipping to England and you choose USA, we will contact you to correct your destination and shipping charge. Lastly, all foreign shipments need to be paid with Paypal, as most foreign-bank-based credit cards will not provide address-verification service, causing a valid credit card to decline.

At the time of shipment, we will send you an email notifying you of the date of shipment, method, and tracking number. As of February 1, 2010, our tracking system will be down for approximately 3 weeks while we install a new system. During this interim, you'll be able to track your order at www.usps.com using the tracking number we send to you. Once the new system is installed, you'll be able to watch your order as it goes through the production process, packing, shipping, shipping process, and final destination arrival. During November and December, some of our customers like to know what's happening with their order on a daily basis. This new system will allow you to know at all times in what stage and where your order is. Thank you for your patience as we install this new system.

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